problem with video conversion. from wmv.

I'm using H.264 codec. I try to upload .wmv files and the videos are not converting. What video formats does dolphin support?

Make sure the cron is setup and runs - are the periodic report emails from Dolphin sent each night?  If so, also check for any error emails or ones with information about video processing.

I don't know how to set up crons. In the host tools section of admin, everything is green. Here is what host tools says about crons. Do you know how to set it up?

SHELL=/usr/local/cpanel/bin/jailshell
* * * * * cd /home/videostr/public_html/periodic; /usr/local/cpanel/3rdparty/bin/php -q cron.php
* * * * * php -q /home/videostr/public_html/xxx.xxx/streamfoo/periodic/cron.php
* * * * * php -q /home/videostr/public_html/xxx.xxx/periodic/cron.php
* * * * * php -q /home/videostr/public_html/xxx.xxx/periodic/cron.php

I have never gotten any emails from dolphin.

I am gonna take a shot in the dark here and hope it helps. The video conversion is done with the FFMPEG.exe file (located in flash/modules/global/app). Permissions are recommended to be set as 777. It is possible that you may have an outdated, or even a corrupted one. you can download a fresh one from Boonex (http://www.boonex.com/ffmpeg_win.zip).

I found the answer. The problem came down to the syntax of the cron job.

It was set to php -q /home/(my user name)/public_html/(my domain name)/periodic/cron.php
However, I think in some cases cron won't properly find where php is, and thus you should explicitly define the command as such:
/usr/local/bin/php -q /home/(my user name)/public_html/(my domain name)/periodic/cron.php

Ok the videos convert if I don't use the h.264 codec. But when I use the h.264 codec, the videos stay in "processing".

 I am sorry, it is stuck in "pending processing", not "processing"