Weird problems with chat and toolbar

Hi all,

Wondered if anyone has come across these problems and knew how to fix it. In the chat window at the bottom of the page, it is coming up as numbers not text. The other problem is the toolbar at the bottom saying notifications, who is online etc is not visable, in the settings enable member menu is ticked and set to bottom, not sure if that is what that refers to. It seems to sometimes be there and other times not without changing anything?? Our chat was working last night but this morning is only displaying numbers.

Thanks for reading.

Hello provide us with errors screen shots please

OOOps.....

We know what the problem is, just got to get it sorted. Had out new template installed onto our site. Looks fantastic and VERY pleased with it.... but there is a glitch lol. We now have white wriring on the white background of the message box pmsl...... obvious but easily missed I guess.  Will get the template designer to put it right.

Thanks for your offer of help though.