Videos playing on Macs

Is anyone having any issue playing videos on a Mac using 7.1.3? And if so, is the problem only in Safari web browser?

I don't have a Mac.  Perhaps a local library has one you could try.

OK, just did some testing - the videos will play on a Mac and in Safari in a 7.1.1 dolphin. I am having the problem on the 7.1.3 where videos wont play on Mac with Safari.

I had a website once where a user kept complaining about the website being broken on her Mac using Safari.  I told her to dump the Safari and install FireFox on the Mac since the Safari browser was a piece of crap browser and I did not support it.

i totally agree, but I can only recommend which browsers would work best. Unfortunately I cant determine what browser a user is going to use until they tell me there is an issue. And unfortunately on top of that - there are those who are just set in their ways and may be totally safari browsers and not want to use a different browser.

But - i was first told that the videos were not playing on a mac using safari. Then I was told that the yvideos wont play on a windows pc using safari. I installed safari on my pc and the videos played fine for me.

The only things i can think of are possibly an outdated version of safari, an extension conflicting with the html5 player (the html5 player shows and audio plays, just no video), or sub par internet service/connection.

Any other possible reasons the videos wouldnt play for one person and will for another?

well, i am still at a loss on this one.

A user here was gracious enough to test using their mac and the videos didn't play for them either using safari. I really wish/hope someone can help me figure out why other than the answer 'safari sucks'. it is a pain as the person the site is for is the one using safari . So if it doesn't work for him that's a big problem.

Also wondering if safari on macs has a problem with symbolic links. the videos are on a 7.1.1 site and they play fine on that site with safari on mac. My 7.1.3 is using symbolic links to the videos in the 7.1.1 folder.

With the number of users of Dolphin, I was hoping someone could help me out. I guess Macs are not as popular as I thought they were.

So, my question is this - should this be reported as a bug?

Just got word from another user here:

"Even the demo site don't play videos http://demo.boonex.com/m/videos/home/"

So I am guessing that this is now officially a bug as this advertises that the new html5 player should work with safari:

http://www.boonex.com/n/html5-video-support-in-dolphin-7-1-osho

This is starting to make me go bald. Now it seems that the videos are NOT working on the 7.1.1 using safari on a Mac. It is very annoying, and I really need to get this fixed. If not, I dont know what I am going to do cause the project manager wants to move away from dolphin completely and do the whole thing from scratch - which is not what I  want to do and I would have to decline doing it. So if someone, anyone could PLEEEEEEAAAAAAASSSEEE help me figure out what is going on and how to fix it.

I've just tried to play video using Mac OSX 10.8.4 and Safari 6.0.5 on demo.boonex.com and have no problem at all.

ok, that is a start. So, what are the possible reasons it would not play. I am getting 5 people saying that it wont work on my 7.1.3. One person saying it wont work on my 7.1.1 (but need to confirm with other 4) and one person saying that the demo 7.1.3 doesnt work.

Since the demo site worked for you, would you be willing to check my 7.1.1 and 7.1.3 installs (just logging in with demo credentials and seeing if the videos will play)? This will hopefully help me depending on what you get.

Please could you provide your sites urls and sample login info?

sent you a pm

There is something wrong on your site, the things I've noticed:

- the version is not the latest

- it looks like site is modified, it maybe that there are some modification related to videos convertions/playing

- sites gives different answers for different user agents, for example if using Chrome - video file is provided, if using curl command line utility - html page is provided, it maybe that when using Safari - the html page is provided instead of video file and it is not playing 

ok, something really funky is going on here. A couple of months ago, I had my account moved to an upgraded server. I have a dedicated server, and the hosting company suggested moving to a new system. At that time, I requested for them to not move over anything except for 3 domains/accounts. Now, this would mean that the old RMS that I was using would not be copied to the new server. And with that logic, my videos should not play at all, as the RMS server is not installed.

Here's the funky part. I have been watching videos even though there is no RMS on the new server. Albeit there is an issue with some not being able to see the videos using safari. I was under the impression that anything related to playing video needed the RMS server; or does using the html5 mod mean no need for the RMS?

@AlexT - thanks for testing that for me, would you be able to do another test run on the 7.1.3, please. The last test run was with the html5 module uninstalled. This will be with the html5 installed. Thanks in Advance.

I've tested it again on your new site with clean install and there is the same thing:

- site gives different answers for different user agents, for example if using Chrome - video file is provided, if using curl command line utility - html page is provided, it maybe that when using Safari - the html page is provided instead of video file and it is not playing 

You can check it by inserting url like this into different browsers:

http://site.com/BMH/flash/modules/video/get_file.php?id=1&ext=m4v&token=XXXXXX

To see exactly what file is provided you can use curl command link utility. 

For example, for the following request video file is properly saved:

curl -v -O --user-agent "Curl" "http://site.com/BMH/flash/modules/video/get_file.php?id=1&ext=m4v&token=XXX"

But for the following request, HTML "page not found" page is provided:

curl -v -O --user-agent "curl" "http://site.com/BMH/flash/modules/video/get_file.php?id=1&ext=m4v&token=XXX"

OK, this is retarded. had the client go to the boonex demo site and the videos work there fine - then he went back to our site and they started working. I havent changed anything so dont know whats going on.

@AlexT - I contacted our server provider and they said that everything is set up properly and that it is a coding issue. I did do the 2 different Commands using ssh and got what you are talking about - but then that leads to my question: Where and what would I change so that the "curl" is changed to "Curl"? As it seems that the capital letter is the culprit.

If you need me to post anything such as host tools screenshot or phpinfo screenshot, I can do that - or anything else you may need.

This is just proof of concept that changing Agent string cause different server response. 

I couldn't imaging anything in dolphin which could affect this, so I suppose that it maybe there is something on the server.

Please could you specify if there is any server security software installed ? also phpinfo() page maybe will show something.

Also could you please provide your .htaccess file content in case of Apache/LiteSpeed server?