Video upload error

I have 7.1.4 installed and video upload was working fine. Nothing has been changed, but now I get an error message. When I looked at the server error logs, there is nothing there. Tried another computer, same issue.

Quote · 6 Jun 2014

maybe the size (mb) for video is to large to upload.
Does it happen after a while for this msg to show up?

Quote · 6 Jun 2014

You will have to check several things to see what could be the issue.  As was suggested, check the file uploads sizes, max upload size in php.ini.  Also, check your php.ini file for the setting of mysql.allow_persistent, if set to on set it to off.

You should check the settings in your host tools to see what values are reported for php and mysql settings.

Geeks, making the world a better place
Quote · 6 Jun 2014

Ok I set mysql.allow_persistent = off; still the same problem. I checked the max file size and it's 16MB in both php.ini & boonex video module. My video is 4.79MB, way below the limit.

Any other possibilities?

Quote · 12 Jun 2014

This is the only error message in the server error.log file.

[Thu Jun 12 15:24:03 2014] [warn] [client xxx.xxx.xxx.xxx] mod_fcgid: stderr: PHP Warning:  mktime(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected 'America/Los_Angeles' for 'PDT/-7.0/DST' instead in /var/www/vhosts/ip-xxx-xxx-xxx-xxx.ip.secureserver.net/dol/inc/classes/BxDolTemplate.php on line 298, referer: http://domain.com/m/videos/albums/my/add_objects/user-s-videos/owner/user

Quote · 12 Jun 2014

do you mind me asking you who you are hosting with?

Quote · 12 Jun 2014

godaddy.

Quote · 12 Jun 2014

ok, not the same as me but i did have the same problem just last week when video uploads stopped working, my hosting company couldn't fix it, but by turning off H264 codec it is working again, obviously it's not ideal but at least it's working, it might be worth you trying the same if you have it on at the moment

Quote · 12 Jun 2014

Where did you disable that setting? I'll try anything at this point, thanks.

Quote · 12 Jun 2014

in admin / modules / flash apps / video player, then click on settings, if use H264 codec is ticked, un-tick it and click save

Quote · 12 Jun 2014

I thought so, did that no luck. Thanks, I'll keep looking.

Quote · 12 Jun 2014

There have been reported issues with Dolphin on GoDaddy.

Geeks, making the world a better place
Quote · 12 Jun 2014

I have a VPS with root access, not shared hosting. 

Quote · 12 Jun 2014

I don't know if it will fix your upload problem but you can fix that error message by opening the master php.ini and finding a line that looks like this:

date.timezone = "America/Los_Angeles"
 
If it has a ";" before it take that out. Change the end to where you are based on this:
 
http://www.php.net//manual/en/timezones.php
 
Then save it and restart Apache..
BoonEx Certified Host: Zarconia.net - Fully Supported Shared and Dedicated for Dolphin
Quote · 13 Jun 2014

Fixed. I checked permissions on the ffmpeg.exe and it was 644, changed it to 755 video upload works!

Quote · 13 Jun 2014

 

Fixed. I checked permissions on the ffmpeg.exe and it was 644, changed it to 755 video upload works!

In that case I would check permission on other files as outlined in the Dolphin HELP button above; scroll down the page to see the permissions for modules.  I would have mention the permissions thing but you said it was working fine and then stopped; permissions on files usually don't change on their own.

Geeks, making the world a better place
Quote · 13 Jun 2014

Yes, I went back to the install doc and ran these from SSH

find ./ -type d -exec chmod 755 {} \;

find ./ -type f -exec chmod 644 {} \;

chmod 755 flash/modules/global/app/ffmpeg.exe;

Quote · 13 Jun 2014
 
 
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