Unable to send messages

Hello everyone!

I'm having an issue where members can't send message.

Here are the steps:

1. Locate member
2. Click on Contact
3. Write whatever you please
4. Click on Send

When I click on the Send button, nothing happens.

Can anyone help me with this issue?

Thank you in advance!

No error messages though?  My guess would be a javascript conflict somewhere.  Have you added any modules or custom code or a new template recently?  The email system has a javascript check for the fields and there may be a problem with javascript confilcts.  You can use the browser error console to try and find the error.

I checked the error console and received the following errors:

Yup. Problem with javascript.

Shut off js caching in dolphin. Also clear the cache.

I'm now getting the following msgs on the compose message page but also I'm receiving the GET error on every page.

The error says that plugins/jquery/jquery.cookie.js is missing.

You need to re-upload the plugins folder from the zip archive that matches your version of dolphin.

I've re uploaded as instructed.
I'm still receiving the same error msg 

You have done something to your site.

If you go to your site to get that file you see this. http://boocooprizes.com/plugins/jquery/jquery.cookie.js which is not how it's suppose to work.

If you go to mine you get the actual file. http://www.deanbassett.com/plugins/jquery/jquery.cookie.js which is how it is suppose to work.

So you have altered something. One of these perhaps.

1) You have either played with cpanels 404 redirect settings.
2) You have customized your root .htaccess file
3) You have added a .htaccess file into the plugins folder or it's sub folders.
4) Or you did not re-upload that folder to the right place

In any case, something is not right. And i no longer have any clue why or how to fix it. Looks like you going to need a professional to look at your site to find out what is wrong.

OK, you follow what Deano said.  Think about any changes you have made to either your site or the server.  If you have not made any changes that you can recall, and I do mean any; and you are on shared hosting, it is possible that some change in your hosting account might be causing this if that file is indeed in the correct place.  For that you would need to contact your hosting company and ask them if any recent changes have been made.

We can not just guess, we need you to think about what you may have done to cause this.

When my VPS was set up, my hosting provider added a custom php.ini.

Could this be causing the issue?

Not likely.

For the sake of curiosity, is that file actually under the /plugins/jquery/ directory on your server? Also make sure it has the right permissions (usually 644).