Please help --- forum not working

When I click on Forums, it says "Profile Not Available For View" instead of loading the forum.  I cannot access Forums. Any ideas or suggestions for why this is happening and how I can fix? Any help would be sincerely appreciated.

Quote · 6 Feb 2011

 

When I click on Forums, it says "Profile Not Available For View" instead of loading the forum.  I cannot access Forums. Any ideas or suggestions for why this is happening and how I can fix? Any help would be sincerely appreciated.

What's your site web address?

Quote · 6 Feb 2011

Hi, Thank you so much. The site is www . gomom . me and the link to the forum is click here

Quote · 6 Feb 2011

Did the forums ever work, Or you just added the module?

 

Quote · 6 Feb 2011

Can you access the forum using the uni template? If you can, then you need to add your custom skin to modules/boonex/forum/layout. If you can't access the forum using the uni (default) skin, then you have file and folder permissions set up wrong.

I can;t check it because you removed the template switch from the menu

http://towtalk.net ... Hosted by Zarconia.net!
Quote · 6 Feb 2011

 

Can you access the forum using the uni template? If you can, then you need to add your custom skin to modules/boonex/forum/layout. If you can't access the forum using the uni (default) skin, then you have file and folder permissions set up wrong.

I can;t check it because you removed the template switch from the menu

You can still switch skins regardless of the menu item being there by adding "?skin=uni" to the end of the address. In this case it doesn't work regardless of template, meaning (as you said) it's most likely file/directory permissions being incorrect.

BoonEx Certified Host: Zarconia.net - Fully Supported Shared and Dedicated for Dolphin
Quote · 6 Feb 2011

(ok, adding that to my tips and tricks to make me look smart file... )

LOL.

http://towtalk.net ... Hosted by Zarconia.net!
Quote · 6 Feb 2011

I am facing the same problem. However I've checked the template files and they are correct. But I'm still getting the "Sorry, site is unavailable now, please try again later." error message.

I uninstalled the forum and deleted it from the server via FTP. Then I reinstalled the mod from 7.0.5 source files. Everything works in uni.

Please help

Gloria Grayson
Quote · 13 Feb 2011

***UPDATE****

Well it took an MIT grad to figure it out but we now have a better understanding about ORCA and why its such a WEAK forum. Since I was not able to find a REAL answer here in this DIS-unity forum, I thought I'd post our discoveries here in hopes to alleviate the pain and suffering others like myself are experiencing.

1. If you're getting the dreaded "Profile not available" error message; The issue is MOST certainly related to folder permissions. Boonex instructions suggest 777 for folders & 666 for files. But if you are running on a cPanel server or any server that has suPHP, suEXEC, PHPsuEXEC, etc. installed then change folder settings to 755 and files to 644. The Profiles error message is Dolphin's own elegant & personal equivalent to a 500,403,401 error message.

2. The Evil red "not available" message generally indicates that you have added some custom code that the ORCA does not like. In our case it was a flash player in the footer & a flash banner ad header.

3. Last but not least ... our nightmare ended when we revised the language files. ORCA does not like punctuation marks [ ' " ! . ( * % $ # @  ] in certain areas. If you take the time to compile everything from the admin panel then you will never have a problem. It just takes a little longer. However if you get smart and try to "copy & paste" or "search & replace" in a text editor like I did then ORCA will kick your ASSETS all the way to the insane asylum.

Hope this helps someone

Gloria Grayson
Project Manager
undergroundrapleague.com

P.S. I would like to acknowledge and major@cogzidel.com for sharing their coding and design experience with us -- FREE OF CHARGE!!!

Gloria Grayson
Quote · 13 Feb 2011

Hi All,

Thanks so much for taking the time to respond with suggestions. I tried the following things and get the same error... Tear... any thoughts?

  • I access the forum using the uni template and get the same error
  • I checked permissions and all of my folders are 755 and files are 644
  • In reference to custom code, no new code has been added since the forum worked.

I thought of reinstalling forum, but then I have to reinstall events and groups and since I have content there... I don't want to mess anything up. Double tear...

Quote · 13 Feb 2011

 

I access the forum using the uni template and get the same error
  • I checked permissions and all of my folders are 755 and files are 644
  • In reference to custom code, no new code has been added since the forum worked.

I thought of reinstalling forum, but then I have to reinstall events and groups and since I have content there... I don't want to mess anything up. Double tear...

This is what Super Geek suggests:

1. Confirm that the forum works with the uni template.
If yes then your problem is with /modules/boonex/forum/layout/your_skin
If NO then the problem is PERMISSIONS -- move to step 2.

2. Confirm Boonex base permission settings as follows: [http://www.boonex.com/trac/dolphin/wiki/DetailedInstall]

chmod 777 ./inc ./backup ./cache ./cache_public ./langs ./media/app ./media/images ./media/images/banners ./media/images/blog ./media/images/classifieds ./media/images/membership ./media/images/profile ./media/images/profile_bg ./media/images/promo ./media/images/promo/original ./tmp ./plugins/htmlpurifier/standalone/HTMLPurifier/DefinitionCache/Serializer ./plugins/htmlpurifier/standalone/HTMLPurifier/DefinitionCache/Serializer/HTML ./plugins/htmlpurifier/standalone/HTMLPurifier/DefinitionCache/Serializer/CSS ./plugins/htmlpurifier/standalone/HTMLPurifier/DefinitionCache/Serializer/Test ./plugins/htmlpurifier/standalone/HTMLPurifier/DefinitionCache/Serializer/URI

chmod 777 ./flash/modules/board/files ./flash/modules/chat/files ./flash/modules/photo/files ./flash/modules/im/files ./flash/modules/mp3/files ./flash/modules/video/files ./flash/modules/video_comments/files

chmod 666 ./flash/modules/global/data/integration.dat ./flash/modules/board/xml/config.xml ./flash/modules/board/xml/langs.xml ./flash/modules/board/xml/main.xml ./flash/modules/board/xml/skins.xml ./flash/modules/chat/xml/config.xml ./flash/modules/chat/xml/langs.xml ./flash/modules/chat/xml/main.xml ./flash/modules/chat/xml/skins.xml ./flash/modules/desktop/xml/config.xml ./flash/modules/desktop/xml/langs.xml ./flash/modules/desktop/xml/main.xml ./flash/modules/desktop/xml/skins.xml ./flash/modules/global/xml/config.xml ./flash/modules/global/xml/main.xml ./flash/modules/im/xml/config.xml ./flash/modules/im/xml/langs.xml ./flash/modules/im/xml/main.xml ./flash/modules/im/xml/skins.xml ./flash/modules/mp3/xml/config.xml ./flash/modules/mp3/xml/langs.xml ./flash/modules/mp3/xml/main.xml ./flash/modules/mp3/xml/skins.xml ./flash/modules/photo/xml/config.xml ./flash/modules/photo/xml/langs.xml ./flash/modules/photo/xml/main.xml ./flash/modules/photo/xml/skins.xml ./flash/modules/video/xml/config.xml ./flash/modules/video/xml/langs.xml ./flash/modules/video/xml/main.xml ./flash/modules/video/xml/skins.xml ./flash/modules/video_comments/xml/config.xml ./flash/modules/video_comments/xml/langs.xml ./flash/modules/video_comments/xml/main.xml ./flash/modules/video_comments/xml/skins.xml
chmod 777 flash/modules/global/app/ffmpeg.exe

chmod 755 ./inc

chmod 777 modules/boonex/avatar/data/images/ modules/boonex/avatar/data/tmp/
chmod 777 modules/boonex/forum/classes modules/boonex/forum/conf modules/boonex/forum/layout modules/boonex/forum/log modules/boonex/forum/js modules/boonex/forum/cachejs modules/boonex/forum/data/attachments
chmod 777 modules/boonex/photos/data/files
chmod 777 modules/boonex/files/data/files
chmod 777 modules/boonex/desktop/file
chmod 777 modules/boonex/profile_customize/data/images
chmod 666 modules/boonex/profiler/log/profiler.log

TO BE CLEAR ON THE FORUM, THE FOLLOWING FOLDERS SHOULD BE 777 (If your server allows it)

under /modules/boonex

/forum
/forum/classes
/forum/conf
/forum/layout
f/orum/log
/forum/js
/forum/cachejs
/forum/data/attachments

One more thing, have you upgraded to 7.0.5 yet? If not it was suggested that you DO NOT upgrade until the Forum works.

Gloria Grayson
Quote · 13 Feb 2011

Thanks! I've updated all permissions as noted, but I the error as before. Also, I cleared cache and recompiled languages for forum.  I upgraded from 7.0.0 to 7.0.1, then 7.0.2... after that, Is it possible that I did it wrong to cause this problem?

Quote · 13 Feb 2011

All,

I found the issue. Apparently Forum 7.0.2 does not like script ads. I removed the script and the forum works now. Thanks for your help.

Trish

Quote · 6 Mar 2011
 
 
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