Members of my site get this message when trying to buy membership: "This payment cannot be completed and your account has not been charged. Please contact your merchant for more information." "Return to merchant and try a different payment method
We are not able to process your payment using your PayPal account at this time. Please return to the merchant's website and try using a different payment method (if available). "
In this setting paypal are:
There is an example of the easiest configuration.
Active: checked
Mode: live
Business: your PayPal email
Process type: direct
Connection type: HTML
Identity token: leave empty
Sandbox: leave empty
Someone knows what could be the reason?