No HTML Block in Page Builder Sample section

I am trying to add HTML content on a page and there is no HTML Block in the Sample section of the Page Builder to drag and drop into the page.  Can someone please tell me if there is something I need to do in order for this block to show up in the Page Builder or if this is a bug in version 7.1?

Thanks!  =)

Is this a new install?

What version of 7.1.x? There are four versions.

Thanks for your response.

No, this is not a new install.

At the top of my admin panel, it simply says "Dolphin 7.1."

 Go to your admin, click on Tools and then Host Tools, you will see the full version at the Site Setup section.

I don't really think the exact version matters in this case. If it's been missing since it was installed, then it's a faulty install. Not a good sign considering the missing block is nothing more than a database entry. Makes me wonder what else may be wrong.

If it has been missing since day one, do you remember any errors occurring when dolphin was first installed? Dolphin can have problems installing properly on low end hosting that limits database connections due to the load the initial install puts the database under.

Thank you for your suggestion geek girl. 

I have version 7.1.3

 Strangely, it hasn't been missing from day one. I can't pinpoint exactly when it starting missing, because I didn't have a need to reference it in a while. I only recently realized that I could not drag any HTML blocks, because they were somehow missing. 

Regarding other issues, I haven't been experiencing any major issues really. This week, I began having issues with the avatars. They're not working consistently. You can make a selection from the avatars dolphin offers, or upload your own, and it won't display for some users. 

Also, I've experienced an issue for a while with the star ratings. Throughout my site, some star rating scales aren't working at all. Or, others won't allow more than 2 members to rate on the same scale.  

Run the following query in phpMyAdmin and see what you get for results. Post the results here.

SELECT * FROM `sys_page_compose` WHERE `Func`='Sample'

 OK. Thanks. I attached the results. 

The html block sample is there. It should be showing up in the admin page builders.

Perhaps the script inc\classes\BxDolPageViewAdmin.php is damaged. Make a backup of that file and restore an original from a dolphin 7.1.3 zip file. If you do not have a dolphin 7.1.3 zip file then download one from here. http://sourceforge.net/projects/boonex-dolphin/files/Dolphin/7.1/

The file you restore from a zip file much match your exact version of dolphin. You said you have 7.1.3, so make sure you have a proper version of the file.

Then manually clear the contents of the cache folders. cache, cache_public and tmp

See if that corrects the problem. If it does not, then i do not know what else could be wrong. The database entry is there, it should be there.

Do you remember adding any modules that might have affected the Admin view or required you making changes to the BxDolPageViewAdmin.php file?

 Thanks a lot for all the suggestions Newton. I identified the issue.

When installing and moving things around, the block was affected, but its on all pages now. Not sure if its related or not, but the avatar issue still remains with some some members able to upload a photo and have it display, or not. And, in either case, the dolphin avatars aren't working.

I'm also having some language key issues, where field blocks, with multiple selector, have some options working, but others aren't. I'm not sure what happened. 

Thanks for all your help!

I had modules installed, but did not install them myself. I had help. I'm not sure if that is the reason I'm experiencing these issues, because problems are fairly new. Not sure why or where they are stemming from. 

Thank you for your help!

Any time someone makes changes to your files, they should back up the original file with some indication; for example .backup; whatever protocol that one chooses to work with.  Deano suggested uploading the original file; which of course would have overwritten any changes a "developer" would have made to the file.  You would, of course, knew immediately that your file was not the original by seeing a second (or even multiple) copy of the file with the backup extension.