New Premium Customer

Hi-

I am a new premium customer. I have opened a couple of tickets but there has been no repsonse for a couple of days.

I thought that if I was a premium customer, I would get better response.

Any help on my tickets would be appreciated.

Thanks!

Peer

No that is not the case, especially if you opened a 'free' ticket. That means that they will get to you as soon as they can (unknown response time). For you issues, have you tried asking here on the Forums or doing a search?

You can scratch that statement above.. It says you have an 'Ultimate' membership level:

When you need urgent assistance or technical support and can't rely on chance, this is the kind of membership you need. All the benefits of Premium Membership, plus value-package of service tickets allowance. Highly recommended when you start making money off your site and need solutions fast. Also comes with Prime Package.

So since BoonEx does not reply on the weekends, I would wait and see if they respond soon.

I spent 998.00 for a Prime memberhip. I did this in an effort to get good support.

Thanks for the heads up about them not working weekends. We all need to take a day off.

Nothing I posted was critical, I really just was looking to see how quick the turn around time was for Prime Customers.

I will wait a few days and see how things pan out.

Thanks!

Peer