Massmailer problem: email queue vs newsletters

Hello!

I've been using Mass Mailer tool for quite sometime but when I asked one of my members if he received my newsletter, he replied none. I checked Mass Mailer and even though 292 members agreed to receive my newsletter, what always displays in the queue status is ALWAYS 102 mails...does this mean only 102 members will ever received my emails? How I can adjust it so that it is equal to the number of members who wanted to read my newsletter? See screenshot below:

Thanks,
Sam 

i hope somebody helps...

It's possible that 102 emails got stuck in the queue at some point in the past. If you click "Empty Queue" does it go back to "0"?

If it does go back to "0" trying sending something out and see if it completes.