Join.php claiming 'Spam' - not allowing signups

Hi there,

Last week the join.php page on my Dolphin 7.1 installation began refusing ALL applications, with the accusation of "Sorry, it looks like you are trying to submit SPAM..."

The form has been filled out accurately and checked by others.

Can anyone advise on this?

Spam Alert

Quote · 14 Jan 2014

UPDATE: I have since found the Anti-Spam tool to switch off which allows me to add users.

Administration-->Tools-->Anti-Spam Tools-->Settings-->

I switched off "Stop Forum Spam" and I can now add users again.

I tried to get an API key from the Stop Forum Spam website, but they seem to have closed down their system.

While this solves my problem, it is not ideal. Hopefully I am not inundated with spammers now - I will report back later if I have.

 

Quote · 14 Jan 2014

I do not believe stopforumspam is the cause of blocking ALL your new signups. Maybe a couple at the most. But ALL. No. I don't think so. Search the stopforumspam database for your ip and the ip of any users trying to signup.

You can also get a API key. When you go to this page to get it. It says you need to be a member of their forum to get one. So that is all you have to do. Then you can get a key.

There are a number of other filters that i would suspect to be the problem rather than stopforumspam. I am guessing the Smart antispam check.

https://www.deanbassett.com
Quote · 14 Jan 2014

Most likely the IP address of your server is blacklisted and therefore on registering the Dolphin spam check does not receive a positive return from SFS, leading to the error. Check their database to see if your server's IP address is listed.

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Quote · 14 Jan 2014

I had this exact same problem with the join form, 7.1.4, and the new Dolphin antispam.  It kept putting that red exclamation beside the ToS checkbox.  I am glad to see someone else finding this bug.  I posted about this as well.  Solution was to turn off Dolphin's antispam.

Geeks, making the world a better place
Quote · 15 Jan 2014

I would suggest to check if join page has any JavaScript errors. 

Join form is submitted using AJAX, so there is a check if from is submitted without AJAX (usually automated spam systems don't use JS to submit forms) the it is considered as spam.

This feature can be disabled here:

Admin Panel > Tools > Antispam Tools > Settings > Smart Antispam Check

Rules → http://www.boonex.com/terms
Quote · 20 Jan 2014

 

I would suggest to check if join page has any JavaScript errors. 

Join form is submitted using AJAX, so there is a check if from is submitted without AJAX (usually automated spam systems don't use JS to submit forms) the it is considered as spam.

This feature can be disabled here:

Admin Panel > Tools > Antispam Tools > Settings > Smart Antispam Check

I saw this after a clean install of 7.1.4 before we did any additional work on the site.  If the form was submitted without AJAX then Dolphin was doing it.  I suggest Boonex examine their Smart Anitspam Check for possible bugs.  Or just remove the Smart Antispam Check because if we have to disable it to have a working join form, what good is it to include it?

Geeks, making the world a better place
Quote · 20 Jan 2014

I disabled and use Deano anti spam. 

Totally rocks!

P.

Peer L. Plaut Executive Director, Single Booklovers Connecting Bookworms Since 1970
Quote · 21 Jan 2014

 

Or just remove the Smart Antispam Check because if we have to disable it to have a working join form, what good is it to include it?

That is not the only option that should be disabled by default on new installs.

https://www.deanbassett.com
Quote · 21 Jan 2014

It has no problems, unless there are JS errors on the site.

When you have JS errors on the site you will have much more problems, not only with antispam check, so first of all JS error must be eliminated. 

Or just remove the Smart Antispam Check because if we have to disable it to have a working join form, what good is it to include it?

 

Rules → http://www.boonex.com/terms
Quote · 21 Jan 2014

Looking back, JS errors could have been the problem.  I may have had the purchased template installed.  It came with a slider that I had to remove because it prevented the pop-up edit form for photos/videos/etc from working. 

Geeks, making the world a better place
Quote · 21 Jan 2014
 
 
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