Join button won't save on join.php Profile edits won't save

The "save" button seems to be acting a bit temperamentally. And since it doesn't give error msgs (which is ridiculous) indicating what the issue is.....

HELP!!!

No one can join the site because the "join" button on join.php won't work - it appears to 'click' but nothing happens. Profile edits won't save either. Profile customize saves just fine. I have someone trying out every spot on the site that has a 'save' button to see if anywhere else is having the same issue.

We had a new member join in the middle of the night last night with no prob. That same member updated their profile around 2 am. However, starting at 10 am join and profile edits don't work. No changes were made to the system during that time.

The most recent change on the server, however, was updating to PHP 5.3.13 approximately 48 hours ago. However, since people have joined & edited their profiles since then... can't see this being related.

I did a search on the forums and tried the following to no avail:

• checked join.php code, it's fine.
• checked profile builder fields to make sure that no inactive items are set to mandatory, everything there is a-ok
• cleared the cache
• checked the database, it's fine. did a restore just to be sure, it's still fine
• cleared the cache again
• checked to see if it worked with uni template, it doesn't
• cleared the cache again
• tried different browsers (chrome, ie, firefox, safari) all have the same results
• had someone in a different city try different browsers (chrome, firefox, safari) all have the same results
• checked all of the permissions recommended for dolphin, all good
• cleared the cache yet again (and yes, I'm clearing it each time in public_html/cache and cache_public)

Any other ideas?

I hate bumping my own post, but we're in a bit of a panic as people aren't able to register and may wander off without giving me all of their money to register! This would be tres tragic! So....

Bump!

Other solutions that have been tried (with cache & browser cache cleared after each attempt) and:

• Uninstalled all mods with any possible link to join or profile page
• Re-uploaded join.php, join.js, BxDolJoinProcessor.php, BxTemplJoinPageView.php and join.css,
• Change the settings for invite only
• Change the settings for email confirmations and profile change notifications
• Double checked all permissions on all files and folders
• Changed the permissions for all 4 files in plugins/htmlpurifier/standalone/HTMLPurifier/DefinitionCache/Serializer/ and emptied the folders.
• Re-uploaded the htmlpurifier folder
• Disabled all caching in admin
• Enabling all caching in admin
• Removed all other page blocks from join.php

And still no one can join our site or edit their profile.

There was a post I was reviewing the other day where someone mentioned a similar scenario. It is a little old now, but it was about restricting email providers by prolaznik here:
http://www.boonex.com/forums/topic/How-to-restrict-some-of-email-providers-on-registration.htm

If you read through the thread there was someone that was having a problem with the join button.

I don't know if you have applied this modification or not. It involved editing /inc/design.inc.php and also editing the join form email field in Dolphin administration -> Builders -> Profile Fields -> Join Form -> Email Field / Advanced Tab.

I have no idea if this could be related to your problem or not, or if you have applied this modfication. Something to check anyway.

Thank you for answering!! However, I don't have a problem with limiting who can join... no one can join at the moment.

Fixed.

Thanks for everyone's help.

 Was fixed for an hour before being NOT FIXED anymore.

Not mentioned in any of your posts.

Admin->Tools->Antispam tools. Deactivate all of them if they are activated.

Admin->Settings->Advanced settings->Security.  Uncheck options for.

Enable DNS Block Lists:
Enable URI DNS Block Lists:
Enable Akismet:


Save, clear cache.

All of them are unchecked.

I've solved it, for the moment at least by re-uploading all files that appear in error messages.

Worries me that it keeps happening without warning or identifiable cause.

Your first post stated you were not getting any error messages, and you have yet to post any, so i am unaware of those or what you have done.

Sorry, I left out a few steps in my nightmare, I'd mentioned error messages in a different forum post. There weren't ever error messages when clicking 'save' on join, however, after I "fixed" this issue the 1st time, members who just joined were getting this error message when they tried to view their own profile:

Fatal error: Call to a member function set() on a non-object in /home/gsadmin/public_html/inc/utils.inc.php on line 578

Once I re-uploaded the utils.inc.php, profiles were viewable. I attempted to invite a friend in order to see if new members could register and there was an error message thrown relating to tellfriend.php so I re-uploaded that as well.

Now avatars are all wonky. Always an adventure.

It's possible when you updated dolphin, not all of the new files replaced the old ones. If you uploaded via ftp then i would re-upload all of those files from the update and pay very close attention to your ftp logs to may sure every single file included in the update was uploaded successfully. In other words, no ftp errors caused by permissions failing to over write old files with new ones. It is a common problem during upgrades.

Can that cause belated issues? After the update everything was fine: people could join, profiles could be edited, friends could be invited, avatars could be chosen, etc.. Now randomly things are just stopping working. Is that "normal?"

No, not normal. Only thing i can think of that may cause that is some older backup or files restored that were created prior to the update.

So no. I can't really explain that.