Can't delete members

For some reason when I am in Admin I cannot delete members. This applies to activated and non activated profiles. Any idea oon how to fix this?

Thanks in advance.

Where are you in 7.1?  7.1.x; which x?

7.1.2

A error is most likely occurring. Deleting from admin uses ajax. And with ajax calls you can't see any errors that occur. This is one of the reasons i as a developer dislike the use of ajax, yet people insist on it because they hate page reloads.

Anyhow. To see if a error is occurring, create a new member account, then log into that account and unregister as a member.

If any errors are occurring during the account deletion, you will see them by doing it this way, once the error has been located and corrected then the delete from admin will work again.

Here is the error I am getting:

18-May-2013 16:29:51] PHP Warning:  require_once(/home/freeamer/public_html/dolph/templates/tmpl_skin004/scripts/BxTemplMenuService.php) [<a href='function.require-once'>function.require-once</a>]: failed to open stream: No such file or directory in /home/freeamer/public_html/dolph/inc/utils.inc.php on line 1034
[18-May-2013 16:29:51] PHP Fatal error:  require_once() [<a href='function.require'>function.require</a>]: Failed opening required '/home/freeamer/public_html/dolph/templates/tmpl_skin004/scripts/BxTemplMenuService.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/freeamer/public_html/dolph/inc/utils.inc.php on line 1034

And that error is occurring when you un-register?

Anyhow, does not matter. I can see from the error you are using a custom template named skin004 and it is not compatible with the version of dolphin you are running.

Switch to the UNI template and see if the error goes away.

I have been using UNI, I'm not sure why that error started coming up.

Should I just delete the tmpl_skin004 folder from my directory?

You can try it.

If you still get a error that has that template name in it, then you will need to have someone go through the site to find out why a template your not using is interfering with things.

This is the error that I think is causing the problem of not being able to delete profiles but I have no Idea how to fix it.

Query:

SELECT `cmt_id`, `cmt_parent_id` FROM [db_prefix]_cmts WHERE `cmt_author_id` = '27962' AND `cmt_replies` = 0

Mysql error: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '[db_prefix]_cmts WHERE `cmt_author_id` = '27962' AND `cmt_replies` = 0' at line 1

Found error in the file '/home/freeamer/public_html/dolph/inc/classes/BxDolCmtsQuery.php' at line 174.
Called 'getAll' function with erroneous argument #0.

Neither do i. There are at least 5 modules that all use that same query. The key to the problem is [db_prefix] which is suppose to be replaced with the actual database prefix for the module that's performing that query. One of the several modules that store comments in the database is damaged and there is no way to tell from that error which one it is.

You will need to hire someone to find and fix it. There is no was we can track it in the forums like this.


But my question would be, are you getting that error when you un-register as a member?

No, I get it when I try to delete a profile from the admin area.

You did not mention any errors at all in your first post.

Anyhow. It's not a error anyone here will be able to track down without direct access to the site. As i said. You will have to find someone to go in and find and fix it.

Yeah, sorry about that. I just found about 100 error reports in my admin email. I don't know a whole lot about this though I've had my site for about 5 years now. Thank you for trying to help me sir, it is much appreciated.

I tired repairing the mysql database on my server but that didn't change anything.

upgraded to 7.1.3 and still have the same issue, can't delete users.