Admin settings promo block not shown properly

I would like to use the html promo block, but I can't use it properly because it's shown like this :

I don't think I had this error before, because I used this item as you can see. So what is causing this problem ?

the promo block has issues and doesnt even work. i just posted the work around for using html in the promo block on the other thread here.

you can work around this by injecting your source directly into the database.

the table is sys_options

you can go to phpmyadmin search for promo_code

that should return a count () open that table and then click on the pencil that is there to edit that record.

select all from the value, and delete
paste your required source into the value of that record.

need to clear the cache now both cache and cache_public

from ssh
cd public_html
rm -rf cache/*
enter
this will clear the cache directory

rm -rf cache_public/*
enter
this will clear the cache_public directory

from cpanel file manager
open the cache directory
select all from the menu
untick .htaccess then hit the delete button
that will clear it

up one level
open cache_public directory
select all from the menu
hit delete
this will clear it

should be able to see your custom promo block.

there was also somebody on the other thread who was asking for your email, so they could help you further on that situation.

Thanks DosDawg, I overlooked your post about the issue. Anyway, my problem is solved now